1. Are BND PC computers assembled and tested before shipping?

Yes. Every complete BND PC system is professionally assembled and tested before shipping.

We check the main components, system stability, temperatures, and basic functionality to help ensure your PC arrives ready to use.

2. Will I receive the exact component brands and models shown in the specifications?

For components where a specific brand or model is listed, we aim to provide the exact product shown.

However, due to stock availability or supply changes, BND PC reserves the right to substitute or upgrade a component to a different model with equivalent or better specifications and performance at no additional cost to the customer.

Any replacement will be selected to maintain system compatibility and will not be a downgrade from the advertised specifications.

For components where no specific brand or model is stated, such as RAM or storage in certain builds, the manufacturer may vary depending on availability. We only use reputable brands while maintaining the advertised specifications or better.

3. Why do some PCs not specify the exact RAM, SSD, or other component brand?

Component availability and market prices can change frequently. To keep our PC builds competitively priced and available, certain components may be sourced from different reputable manufacturers depending on current stock.

For example, if a system is advertised with 16GB DDR4 3200MHz RAM, it will include at least the advertised capacity and speed regardless of the approved brand used.

If a listed component becomes unavailable, BND PC may replace it with an equivalent or superior model with the same or better specifications and performance, at no additional cost to the customer.

4. Can I customize a BND PC build?

Yes. Many of our builds can be customized depending on component availability and compatibility.

If you would like to change the CPU, GPU, RAM, storage, case, cooling, power supply, or other components, contact us and we will help you find a suitable configuration.

Any price difference resulting from customer-requested changes will be confirmed before the order is processed.

5. Do you check component compatibility?

Yes. Compatibility is checked before a custom PC is assembled.

This includes major considerations such as CPU and motherboard compatibility, RAM support, power requirements, case dimensions, cooling requirements, GPU clearance, storage support, and other relevant factors.

Our goal is to ensure that all selected components work properly together.

6. Does my PC come with Windows installed?

Complete PCs may be delivered with Windows installed and configured for testing and convenience.

Windows activation depends on the configuration or license selected with your order. Unless explicitly stated on the product page, a Windows license may not be included.

Please check the individual product page or contact us if you require a genuine Windows license with your PC.

7. What warranty does my BND PC include?

Complete systems include the warranty stated on the product page or invoice.

Individual components may also be covered by their respective manufacturer, distributor, or supplier warranties. Warranty duration and coverage may vary between components.

Please refer to our Warranty Policy for full details regarding coverage, exclusions, and warranty procedures.

8. Does opening or upgrading my PC void the warranty?

Normal upgrades, such as adding storage or RAM, generally do not automatically void the warranty.

However, any damage caused by incorrect installation, modification, misuse, improper handling, overclocking outside manufacturer specifications, or physical damage may not be covered.

If you are unsure about an upgrade or modification, we recommend contacting BND PC before making the change.

9. What should I do if my PC arrives damaged or has a problem?

Contact BND PC as soon as possible and provide your order number along with photos, videos, or a clear description of the issue.

We will review the issue and guide you through the appropriate troubleshooting, warranty, replacement, or return process where applicable.

We recommend keeping the original packaging until you have confirmed that your system is working correctly, as it may be required for safe transportation or inspection.

10. How long does delivery take?

Delivery times vary depending on the type of order, product availability, delivery location, and current order volume.

Estimated delivery times are:

• Individual products and components: approximately 4–10 working days

• Complete PC builds: approximately 7–15 working days, including assembly, configuration, testing, and delivery

We always aim to prepare and deliver orders as quickly as possible, and some orders may arrive earlier than the estimated timeframe.

During periods of high demand or limited component availability, additional processing time may occasionally be required.

Once your order has been shipped, tracking information will be provided whenever available.

11. Can I cancel, return, or refund my order?

Cancellation and return eligibility depends on the status of the order and the type of product purchased.

Custom-built, assembled, specially ordered, opened, or used products may be subject to different return and cancellation conditions.

Please review our Return & Refund Policy for the applicable terms, conditions, and eligibility requirements.

12. Do you offer installment payment options such as Tamara?

Yes. Installment payment options such as Tamara may be available for eligible orders.

Approval, spending limits, payment schedules, fees, and eligibility are determined by the payment provider and may vary between customers.

Available payment options will be displayed during checkout.